- Is there anything to download or install?
- How can I get a trial extension?
- How can I change my account email address?
- I have a question for you guys. Where do I send it?
- I need more SMS alerts, how do I buy extra SMS credits?
- I need to monitor hundreds of services. How do I do that?
- Do you have an affiliate / referral program?
- From which countries does Monitive checks my sites or services?
- What is considered a good uptime?
- What is considered a slow site, in terms of server latency?
- I want to upgrade to a bigger plan. How do I do that?
- How do I change my payment information?
- How can I get an invoice for my payments, and how do I change invoice information?
- I recently placed an order and my account hasn't yet been upgraded. What's happening?
- How do I cancel my subscription?
- I'm not completely satisfied with your service and want to get a refund. How do I do this?
- I need your Proof of Residency because my Tax Department needs it. Can you sent it me please?
- When are the monthly included SMS alerts credited to my account?
- Which countries are covered by the SMS alerting features?
- When do my SMS alerts expire?
- Do monthly SMS alerts included in the subscription get reported to the next month?
- How do I test to see if I can receive SMS alerts?
- How can I add multiple accounts to my mobile app for iOS or Android?
- The website was detected as down, but the diagnosis doesn't show anything wrong with my site. Why is that?
- Where are the diagnosis executed from?
- My logs show that there is a port scanning occurring from time to time from Monitive's servers. Why is this?
- Why don't you have a monitoring node in my country?
- I'm using Microsoft IIS or Nginx and Monitive reports my site as down or slow. Why is that?
- How can I set Monitive to make HTTP GET requests instead of HEAD?
- How can I pause the monitoring during a planned maintenance timeframe?
- How can I monitor my MySQL servers behind a firewall?
- How do I remove a monitor?
- Does Monitive's check show up in my Google Analytics account?
- How do I clone a monitor?
- Is there a problem with your ping servers? My application is online however the remote servers are giving a time out
- How do I add a service that is currently down?
- How do I delete some outages that I don't want recorded in my account?
- I've got lots of outages alerts in the past few hours. What's happening?
- Do you have the ability to monitor email flow?
- How do I monitor a website that is protected by HTTP Basic Auth?
- How can I place an uptime widget on my site?