PagerDuty Integration

Monitive works with PagerDuty. PagerDuty is a service that “alerts the right person, every time”. In just a few words, PagerDuty provides SaaS IT on-call schedule management, alerting and incident tracking, including:

  • Add scheduling to existing monitoring solutions
  • Alert teams via SMS, phone or email
  • Respond or escalate issues via your mobile device

What this means is that when your site or service goes down, we can instantly notify PagerDuty, who handles all the alerting and escalation policies of your company.

Each incident has history, to see who and when was notified, who acknowledged the problem and who fixed it. Also allowes adding notes for future references.

Check out more about them on their site.

How to connect your monitored services to PagerDuty services?

PagerDuty services are available in your Monitive account just like SMS, Email or Twitter contacts. Just edit your alert and click Alert by PagerDuty call.

 This will show the PagerDuty section, where you need to click Connect PagerDuty service.

This will open a new window in which you will be redirected to PagerDuty in order to authenticate create your service (or connect to it).

Once you enter your email and password, click Authorize Integration and you will then select an existing PagerDuty service, or type a new one. You can only connect to services that you create from within the Monitive itegration procedure. All the PagerDuty services that you defined directly into the PagerDuty account before this integration will not be visible here.

Click Finish Integration and you are almost set. It is important that you save your monitor so that the new PagerDuty service is saved as a contact in case of an outage, so don’t forget to click Save in your Monitive account.

Also, please note that in order to get the full experience from PagerDuty, it is recommended that you set your alert to instantly notify you when the service goes down and when it comes back up. Otherwise, PagerDuty will get the outage notices late and will not respond as soon as possible to a possible outage situation.