PagerDuty Integration

PagerDuty + Monitive Integration Benefits

  • Notify on-call responders based on alerts sent from Monitive.
  • Send root cause information and outage information link along in the triggered event.
  • Create escalation and on-call schedules in PagerDuty based on your company workflows.
  • Incidents will automatically resolve in PagerDuty when the monitored service has recovered.

How it Works

  • Enable PagerDuty integration on the monitors that you see fit.
  • Whenever we detect an outage on one of the monitors configured, we’ll automatically trigger an incident in PagerDuty.
  • When the monitored system recovered, we’ll send a resolve request to the previously triggered incident in PagerDuty.

Requirements

  • You must be the owner of the Monitive Pro account to enable the PagerDuty integration.
  • You must have a PagerDuty account before connecting PagerDuty to Monitive.

Support

If you need help with this integration, please contact us at hello@monitive.com or +441315105658 (weekdays 9am - 5pm WET).

Integration Walkthrough

In PagerDuty

  • If you’re creating a new service in PagerDuty, select Don’t use an integration, because you’ll configure this integration from Monitive.
  • If you already have a PagerDuty service and just want to connect to Monitive, you don’t have to do anything in PagerDuty.

In Monitive

PagerDuty Overview

  • Click Connect in the upper-right corner.
  • You’re presented with PagerDuty’s authentication window. Enter your PagerDuty credentials here.

PagerDuty Credentials

  • Click Sign In and select the services that you want to integrate with. You can select as many as you need here.

PagerDuty Services

  • Click Connect and you are returned to Monitive, confirming that your account is now connected.

PagerDuty Services

  • Edit the monitor that you want to send outage and recovery events to PagerDuty.

PagerDuty Services

  • Enable PagerDuty and select the PagerDuty service to send events to.
  • Select Instant from the delay dropdown if you want to notify PagerDuty immediately when an outage is detected.
  • Save the monitor and you’re done.

From now on each time we detect an outage or a recovery for this monitor, we’ll trigger an event in PagerDuty. When the monitored service recovers, we’ll send a resolve event to PagerDuty.

How to Uninstall

To Uninstall the PagerDuty integration, go to the PagerDuty information dialog that you used to connect your account, and click Disconnect in the upper right.

PagerDuty Disconnect

Once you disconnect PagerDuty, all PagerDuty alert settings will be immediately removed from PagerDuty. Optionally, you can remove this from PagerDuty as well by following these steps:

  • Open your PagerDuty service
  • Click the Integrations tab.
  • Click the Monitive integration.
  • Click Delete Integration in the upper right part of the page.

PagerDuty Delete Integration

If you delete the integration from PagerDuty and it’s not previously disconnected from Monitive, events to PagerDuty will be denied for any outage or recovery occurances on Monitive.

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